Delivery Information

Parcel Delivery

Express Air Delivery (Mainland US) - Delivery will arrive within 1-3 working days from when the order was placed, based on a 3pm cut off time. Please note Express delivery is not available to certain remote areas in the US. Certain zip codes can upgrade delivery to a timed service, however, this is not always guaranteed. Our standard courier for Express delivery is UPS.

Standard Ground Freight Delivery - Delivery will be made within 1-5 working days of placing your order, depending on your location. It will be made between Monday and Friday anytime between 8am and 7pm. It is unlikely but in some circumstances, it is possible for some couriers to deliver out with these hours. Our standard courier is UPS, to check transit times visit - UPS

International Delivery - Delivery varies depending on location, clarification of estimated transit time will be confirmed on order despatch. Please be aware that customs clearance timescales are out with our influence. Air and sea freight options are available.

Pallet Delivery

Express Pallet Delivery - Delivery will arrive within 1-3 working day from when the order was placed, based on a 3pm cut off time for mainland US orders. Please note next day delivery is not available to certain remote areas/zip codes. Certain zip codes can upgrade delivery to a timed service, however this is not always guaranteed. Pallets will be transported using one of our pallet forwarding partners.

Standard Pallet Delivery - Delivery will be made within 3-7 working days of placing your order to the lower 48 states. It will be made between Monday and Friday anytime between 8am and 7pm. It is unlikely but in some circumstances it is possible for some couriers to deliver out with these hours.

International Delivery - Delivery varies depending on location, clarification of estimated transit time will be confirmed on order despatch. Please be aware that customs clearance timescales are out with our influence. Air and sea freight options are available.

Collect In Store (Will Call)

Free collection is available from our Alvarado, TX warehouse Monday-Friday 8.30-5.30 (Address details on contact us page).

Delivery Issues

When you receive your order please sign the drivers manifest and confirm the goods have been received in good condition. If there are any damages to the item, please note this down and get confirmation from the driver. If this is not possible, please ensure you sign for the goods unexamined to allow us to take any claims to our delivery partners. Once this has been done notify PowerStore Customer Service on 817-779-7210 quoting your job number and problem, we will sort out the rest.

If you have received the incorrect items please notify PowerStore Customer Service on 817-779-7210 quoting your job number and problem and we will do our best to resolve this as soon as possible.

Goods being shipped internationally will be liable for all local taxes and duty to be paid by the receiver.

Additional Information

All items dispatched by PowerStore will require a customer’s signature at time of delivery.
Failed deliveries may result in additional charges and significant delays.
Lift Gates must be requested if required, it cannot be guaranteed that all deliveries will have one.
For most parcel deliveries you will receive an email prior to delivery providing tracking information however this is not always guaranteed.
Specific tracking information cannot be provided for pallet deliveries unless a timed service has not been met.
When the delivery is made parcel couriers will deliver to your door, pallet couriers provide kerb side service which entitles them to leave the goods at the side of the road. You must inform us prior to delivery if there are any access restrictions for large vehicles, we cannot guarantee small vehicles on all occasions. Any special delivery instructions must be made in the delivery comments when placing an order. PowerStore cannot accept any liability if details have not been provided. Re-delivery/storage charges may apply.
Please be aware that public holidays can affect our ability to deliver however we will attempt to inform all of our customers when this will be an issue.

PowerStore endeavour to despatch your order as requested however if any extreme circumstance prevents us from doing this we will advise you asap. In some cases, there may be circumstances out with our control which prevent your next day delivery taking place (traffic problems, bad weather etc.) again on these occasions we will update you as soon as possible and try offer the best resolution. PowerStore will take no responsibility and will incur no liability for any late delivery or any 3rd party costs.