Frequently Asked Questions
DOES THE POWERSTORE (TPS) OFFER DEALER PRICING?
Yes. TPS can offer dealer pricing online or via your account manager. Once you have signed up for an account your account manager will call you to assign your dealer pricing. You will then be able to order Online via your account or through your account manager.
DO YOUR PRICES INCLUDE TAX?
Our pricing will show TAX for the states of Texas and North Carolina. Anyone placing an order from another state will not pay this local tax, this will be removed at the checkout page when you input your ZIP code.
WHAT DO I DO IF MY ORDER IS DAMAGED?
You must sign for the delivery and mark the goods as damaged on the drivers delivery note. If the item is visibly damaged please reject the delivery and this will be returned to us. If the item has been damaged by the courier and you have not marked the item as damaged we cannot be held liable or make a claim with the courier which may cause a delay in dealing with the matter. You must inform us immediately of this by email [email protected] or phone 817-779-7210 of any damaged goods.
I HAVE A COMPLAINT, WHAT SHOULD I DO?
If you are unhappy with any part of your service or product you should direct your complaint to [email protected] and we will endeavor to come back to you within 5 working days. Your complaint will be dealt with promptly and a resolution will be made where applicable.
THE PICTURE ONLINE DIFFERS FROM THE PRODUCT I HAVE RECEIVED?
Occasionally its not possible to get exact pictures of the items we sell, it is also the case that some manufacturers will change the design without our knowledge. Our images are for illustration purposes only.
DOES TPS DESIGN SYSTEMS?
Yes, The PowerStore does assist with the planning and design of your Grid-Tie, Hybrid, or Off-Grid systems. Our NABCEP certified professionals are glad to assist our installation partners in achieving an ideal solution, using industry leading technology. Learn more here.
HOW DO I TRACK MY DELIVERY?
If your order is on a UPS service you should receive an email from them with tracking information. If you do not receive this email and require tracking, email [email protected] quoting your order number and we will send you the tracking information. If your goods are being sent on a pallet we may not provide you tracking, if you require this then please contact us. We may also send your item directly from the manufacturer so we may not receive tracking from them, on this occasion we will request it from them if required.
I HAVE ORDERED THE WRONG ITEM ONLINE, WHAT SHOULD I DO?
Please contact our customer service department as soon as possible at [email protected] or call 817-779-7210.