Returns and Exchanges
If you have a problem with any items, call 817-779-7210 or email [email protected].
If you have changed your mind and wish to cancel your order, call our operations team or email [email protected]. This must have been done before your order had been processed (including payment being taken). If your order is already on its way, you will be charged a 15% restocking fee plus any surplus costs accrued. If your item is custom built to your requirements, there will be a cancellation fee subject to the manufacturer's approval that goods can be canceled.
All goods can be returned to The PowerStore Inc within 14 days of purchase. Goods must be approved for a return before being sent back; this should be done by contacting our operations team at [email protected]; once a returns number has been provided, please return your item in full resale condition. If goods are returned, a 15% restocking fee will be applied to your order, shipping charges are nonrefundable, and you are liable for any return transport costs to our warehouse. Goods should be shipped with a delivery company capable of providing proof of delivery as any item returned and lost in transit, we cannot be held responsible. If goods are found to be different from how they are described to our operations team, we reserve the right to reject your return. Custom Built items and batteries are nonrefundable under any circumstances.
The PowerStore Inc is a distributor for many of the world's top manufacturers. As such, we do not hold the warranty for these parts; if you have a defective unit, you will be covered by the original manufacturer's warranty (if applicable). If you do suffer issues with your new product, please call 817-779-7210 or email [email protected], and we will direct you to the most appropriate place to have any warranty repairs carried out. Out-of-box failures are also covered by your warranty conditions, and you should contact the manufacturer's service line if repairs or replacements are required.